Contact
Talk to us
A question about Interlude or Blowtorch, a problem on air, or interest in the pilot programme: email is the quickest way to the people who build them.
Support
For stations using Interlude or Blowtorch. Send a debug log with your question and we can usually answer it in one go.
to be completedPilot programme
For Dutch local and regional stations that want to run Interlude. Licensed per station, billed yearly, price on request.
to be completedOff air?
Silence on air comes first. Interlude's Air Agent keeps playing when the console is closed or the Server is gone, so start there:
- Check the on-air machine is in Autoplay. With nothing left to play, Autoplay fills the gap from the planner or your music category; Live Assist never takes over on its own.
- Save a debug log on that machine (Help → Save debug log…).
- Email it to support with OFF AIR at the start of the subject, so it is read first.
- Phone, off-air emergencies
- to be completed
Sending a debug log
A debug log holds what the console and the Air Agent recorded around your problem. It is the evidence we need.
- In Interlude, choose Help → Save debug log…
- The log is saved to your Desktop; the console tells you its name.
- Attach it to your email, and say roughly when the problem happened.
A debug log can contain user names, track titles and addresses from your network. We use it only to answer you and delete it within three months; see the privacy statement and the data processing agreement.
When we answer
- Support hours
- to be confirmed
- First answer
- to be confirmed
- Languages
- Dutch and English
Pilot stations get the response times agreed in their pilot quotation.
Company
Cadence Broadcast
to be completed
to be completed to be completed
Registration, VAT number and the legal documents are in the imprint.