Support

How can we help?

Articles for stations running our software, what to send us when something goes wrong, and how to reach the people who build it.

Off air? Silence comes first. Follow the off-air checklist on the contact page and mail support with OFF AIR at the start of the subject.

Articles

• Set up a mixing desk over OSCFader start, deck and cart buttons and on-air lamps from a desk, a Stream Deck or Bitfocus Companion, with every OSC address Interlude understands.Interlude · OSC
• Start over with an empty database on WindowsDelete the local Interlude database and let it rebuild an empty one. For test machines: it cannot be undone.Interlude · Windows · in English

Sending a debug log

A debug log holds what the console and the Air Agent recorded around a problem. With it we can usually answer in one go.

1. In Interlude, choose Help → Save debug log… on the machine where the problem happened.
2. It is saved to the Desktop as Interlude-debug- followed by the date and time.
3. Attach it to an email to support, and say roughly when the problem happened.

Installers and the manual

While Interlude is in its pilot programme, pilot stations get the installers and the user manual from support. Ask, and we send the links.

Contact

to be completed

Support hours, the off-air phone number and what a debug log may contain are on the contact page.